Customer Support Specialist – Managed Services

Customer Support Specialist – Managed Services

About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.

Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.

At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

Position Description

We’re looking for a detail-oriented and service-driven Customer Support Specialist to join our team. Reporting to the Senior Operations Manager, this role supports the seamless delivery of services to our member and supplier partners. The successful candidate will play an important role in ensuring a positive customer experience while supporting key operational processes.

This is an onsite position based in our London, Ontario office. Candidates must be legally eligible to work in Canada.

Responsibilities

• Serve as the primary point of contact for member and supplier support inquiries, providing timely, professional, and solution focused services.
• Process invoicing, payments, and rebates with a high degree of accuracy and attention to deadlines.
• Preform reconciliations, prepare reports, and compete ad-hoc invoice entries as required.
• Support reporting requirements and contribute to special projects and process initiatives.
• Assist with light administrative duties to support smooth office operations.
• Identify opportunities to improve support workflows and enhance the overall customer experience.

What We’re Looking For

• Service-Oriented Mindset: You take pride in delivering responsive, professional support and building strong working relationships with both external and internal partners.
• Strong Attention to Detail: You are highly accurate when working with financial data, reconciliations, and reporting.
• Problem-Solving Ability: You approach issued with ownership, identify practical solutions, and follow through to resolution.
• Purchase to Pay Knowledge: You have a solid understanding of invoice and payment workflows within a business environment, including how transactions move from purchase through to reconciliation.
• Organizational Strength: You effectively manage multiple priorities and deadlines in a structured, process-driven setting.
• Continuous Improvement Mentality: You look for opportunities to improve efficiency and enhance the overall support experience.

Qualifications

• Minimum of 5 years of experience in a customer support, service, or operations role, ideally within a buying group, supply chain, or finance-driven environment.
• Strong understanding of accounting principles, including experience with journal entries and reconciliation processes.
• Experience working within Purchase-to-Pay workflows in a business setting.
• Proficiency with financial software (e.g. Sage, QuickBooks or similar systems) and advanced working knowledge of Microsoft Excel and CRM platforms.
• Demonstrated ability to manage multiple priorities with accuracy and meet established deadlines.

Compensation

Salary Range: $50,000 to $55,000 annually, based on experience and qualifications

What You Can Expect at LBMX

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
• Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Flexible summer hours and a strong commitment to work-life balance
• Education subsidies to support your professional growth
• Full access to LinkedIn Learning to support continuous development and skill building
• Maternity, Parental, and Compassionate Care Leave top-up program
• $500 new hire home office allowance

LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.