Support
LBMX Support Terms
LBMX provides reasonable technical support and assistance for its Services in accordance with these Support Terms.
Support Hours
Standard Support is generally available Monday through Friday, 6:00 a.m. to 9:00 p.m. Eastern Time,
excluding applicable holidays. Support hours may be updated from time to time.
Requesting Support
Support requests may be submitted to support@lbmx.com. Customers should provide sufficient information to allow LBMX to investigate the request, including a description of the issue and relevant examples or screenshots where available.
Support
Services
LBMX will use commercially reasonable efforts to investigate and address reported issues relating to the operation of the Services. Support requests are prioritized by LBMX based on factors including the nature, severity and business impact of the reported issue.
Standard Support does not include custom development, changes to data mappings, additional training, or troubleshooting of third-party software, systems, networks or customer environments. Services outside the scope of Standard Support may be subject to additional fees.
Resolution times may vary depending on the nature and complexity of the issue, the availability of information and resources required to investigate the issue, and factors outside LBMX's control.
These Support Terms may be updated by LBMX from time to time in accordance with the applicable agreement.