Customer Support Specialist, Managed Services

LBMX is growing again . . .

We are seeking a Customer Support Specialist, Managed Services.

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario.  LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives.  With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.

If you are an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.

Position Description:  

We are seeking an experienced, detail-oriented Customer Support Specialist to join our dynamic team. Reporting to the Senior Operations Manager, this role is integral to the seamless operation of our managed services, supporting both our member and supplier partners as well as a group’s internal staff. This position is critical for ensuring prompt, accurate, and effective customer service while managing various operational tasks.

Responsibilities:

• Serve as the primary point of contact for customer support inquiries from member and supplier partners, ensuring timely and efficient resolution.
• Oversee the processing of invoicing, payments, and rebates with accuracy and attention to deadlines.
• Conduct reconciliations, prepare reports, and handle ad-hoc invoice entry as needed.
• Support reporting requirements and assist with special projects as assigned.
• Perform light administrative tasks to support the office’s smooth operation.
• Continuously improve support processes to enhance customer experience.

What We’re Looking For:

• Customer-Focused: A passion for delivering exceptional customer service, demonstrated by fast response times and effective communication.
• Problem Solver: Ability to troubleshoot issues and provide creative, practical solutions for customers and team members.
• Detail-Oriented: Accuracy in financial transactions, reporting, and data entry is critical.
• Adaptability: Willingness to manage a variety of tasks in a fast-paced environment.
• Purchase to Pay Knowledge: A keen understanding of how the invoice and payment process works within a business.

Requirements: 

• Minimum of 5 years of experience in a customer support or service role, ideally within a buying group or supply chain environment.
• Strong working knowledge of accounting practices and journal entries.
• Proficiency with financial software such as Sage/QuickBooks, and advanced skills in Microsoft Excel and Word.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.

The Perks of Working with us! 

• Competitive salary and benefits including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• $500 Staples Allowance for new hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
• Named one of London’s Best Places to Work (2022)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.